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Quality

QA & audits

Run structured quality controls and audits, record findings and track open points to closure – so your agreed service quality stays verifiable.

The advantages of QA audits with Darkbird

  • Structured audits

    Quality controls and audits against fixed criteria instead of gut feeling.

  • Document findings

    Deviations and observations are recorded directly.

  • Track open points

    Follow measures with owners and deadlines to closure.

  • Verifiable quality

    Documented audits prove the agreed service quality to customers.

  • Recurring checks

    Regular controls, plannable and traceable.

  • Part of the cloud solution

    Audits linked to sites, employees and documents – no separate tool.

The be-all and end-all of ISO certifications is documentation – if it isn't written down, it didn't happen. With Darkbird the documentation of all relevant processes in the company is created automatically, as a by-product of everyday work.
— Tobias Mundt – Managing Director

What are QA audits in the security industry?

Security services must not only be delivered, but delivered at a consistent quality and proven – towards customers and as part of your own quality management (e.g. to DIN 77200 or ISO 9001). With Darkbird you run quality controls and internal audits in a structured way against fixed criteria, instead of relying on gut feeling. Findings and deviations are documented directly, the measures derived from them are tracked as open points with owners and deadlines, and followed up to closure. This creates a traceable record of your service quality – linked to sites, employees and documents in one solution.

Frequently asked questions about QA audits

What can I check with QA audits?

Structured quality controls and internal audits against criteria you define.

Are findings documented?

Yes, deviations and observations are recorded directly.

How are open points tracked?

As measures with owners and deadlines – to closure.

Does this help with certifications (e.g. DIN 77200 or ISO 9001)?

The structured, documented follow-up supports your quality management and the proof towards customers.

Are the audits linked to sites and employees?

Yes, they are part of the cloud solution and linked to your master data.

How can I try the QA audits?

Pick a role in the demo and see the flows right in your browser – no sign-up.

See Darkbird live

No sign-up, right in your browser – pick a role and view Darkbird.

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