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Communication

Multichannel communication

Shift reminders, emergency alerting, a quick query – Darkbird reaches your staff via SMS, WhatsApp, phone call and email. All communication channels are integrated and connect operations directly with the guards.

The advantages of multichannel communication with Darkbird

  • All channels integrated

    SMS, WhatsApp, phone and email straight from Darkbird – no tool switching.

  • Shift reminders

    Automatic shift-start reminders reduce no-shows.

  • Emergency alerting

    Reach the right person immediately during on-call duty – on the channel that gets through.

  • Operations ↔ guards

    A direct link between the control room and the staff on site.

  • Reaches even without the app

    By SMS and phone you reach any employee – even without the app installed.

  • Traceable

    Communication stays linked to the case and documented.

When a site is unmanned at night, the alerting can't fail because of a wrong mobile number. Darkbird reaches the on-call team on the channel that works.
— Tobias Mundt – Managing Director

What is multichannel communication in the security industry?

In the security business, operations has to reach its staff at any time – and vice versa: to remind them of the shift start, for a quick query, or in an emergency to alert the on-call team. Not everyone responds to the same channel. That is why Darkbird bundles all of them – SMS, WhatsApp, phone and email – in one system. Messages go straight out of the roster or the alarm case, so operations and guards are connected without switching tools and without private mobile numbers. This way you reliably reach the right person – on the channel that gets through to them.

Frequently asked questions about multichannel communication

Which channels does Darkbird support?

SMS, WhatsApp, phone and email – all integrated in one system.

Can I send shift reminders automatically?

Yes, straight from the roster – it reduces no-shows.

Does alerting work for on-call duty?

Yes, in an emergency the right person is alerted on the channel that gets through.

Do staff need the app for this?

No. By SMS and phone you also reach staff without the app installed.

Does the communication stay documented?

Yes, messages stay linked to the relevant case.

How can I try the communication?

Pick a role in the demo and see the flows right in your browser – no sign-up.

See Darkbird live

No sign-up, right in your browser – pick a role and view the communication.

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