Alarm & ARC
Alarm handling
From the incoming alarm to the invoice in a single pass: Darkbird supports your alarm receiving centre (ARC) with standards-compliant handling, documented intervention times and automatic billing.
The advantages of alarm handling with Darkbird
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Alarm to invoice in one pass
From the incoming alarm to the customer invoice, one continuous process with no double entry.
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Standards-compliant intervention times
Response and intervention times are documented to VdS standards – solid towards customers and insurers.
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Automatic alarm billing
Every handled alarm is billed automatically – no forgotten call-outs.
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Alarm statistics
Reports show which sites trigger how often – a basis for talking to the customer.
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Built for the ARC & on-call duty
Incoming alarms, signs of life and emergency calls come together centrally; alerting via multi-channel communication.
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Per-site alarm configuration
Alarm plans and contacts stored per site – the control centre knows immediately what to do.
In the middle of the night the alarm comes into the control centre. An intervention driver sets off, taking keys and the site file. Then you have to track when he arrives and what happens with the intrusion alarm system on site – and in the morning the customer wants to know what went on at their property. This reporting chain has many pitfalls. Darkbird's alarm management makes sure everyone always knows what happened and what took place on site.
What is alarm and ARC handling?
An alarm receiving centre (ARC) takes in alarms from sites and initiates the right response – from verification through alerting the intervention officer to documentation. In Darkbird this runs as one continuous process: the incoming alarm is recorded, the handling with its intervention times is documented to standard (VdS), and in the same pass the invoice to the customer is produced. From the recorded cases come alarm statistics that show which sites trigger how often. This brings intake, response, proof and billing together in one place – with no media break.
Frequently asked questions about alarm handling
What is an ARC?
An alarm receiving centre takes in alarms, initiates the response and documents the process.
How does alarm handling work in Darkbird?
The alarm is recorded, the handling with intervention times documented and billed in the same pass.
Are the intervention times standards-compliant?
Yes, they are documented to VdS standards – solid towards customers and insurers.
Is every alarm billed?
Yes. Every handled alarm flows automatically into customer billing.
Do I get alarm reports?
Yes, alarm statistics show frequency and patterns per site.
How can I try alarm handling?
Pick a role in the demo and see the process right in your browser – no sign-up.
See Darkbird live
No sign-up, right in your browser – pick a role and see the alarm handling.